On one average day, Tolbert followed up on a patient, set therapy and primary care appointments, arranged substance use and trauma group meetings, helped a relapsed guest get back on track with his sobriety, handled a medication issue, counseled a patient about blood sugars, called the Social Security office for a guest, persuaded the pharmacy to deliver prescriptions, straightened out a referral problem, found a computer lab resource for a woman working on her resume, and prayed with someone panicked and overwhelmed by poverty to receive peace, guidance and to feel God’s presence and comfort.